Your purchase is subject to our shipping terms located at this web address: https://solarchargerpowerbank.com/ Shipping fees and associated costs (Shipping Charges) are all for your account. You may be charged USD/EUR/GBP 8.95 for Shipping Charges but actual Shipping Charges may be higher depending on your location and other factors. Shipping Charges for your order will be calculated and displayed at checkout.
Delivery will take up to 7 days and delivery delays can occasionally occur. Shipping charges for your order will be calculated and displayed at checkout. We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are for your account (tariffs, taxes, etc.). We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
For items not received, you can file a claim within sixty (60) days from order date. We reserve the right and discretion to reject claims after that time frame. For timely filed claims, we will: Open an investigation with our shipper (takes 7-10 days to complete); In case of confirmed non-delivery, carrier typically will find and deliver your package; and In case of confirmed non-delivery and your package is not found, we will either refund you or replace your order.
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made through this Site. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
Upon completion of your order we assume your address to be verified, correct and double checked. However, if it is discovered that you provided an incorrect or incomplete shipping address, we will endeavor to contact you within 24-48 hours of purchase via email or phone to verify the address you provided or to request a new address to which your orders can be delivered. If within seven (7) days after our initial attempt to contact you, we are unable to communicate with you or if you fail to provide us with a complete valid address for delivery, we shall store your orders and await further instructions from you. Under no circumstance will we be liable for any cost, loss, depreciation, or damage, arising from delay in delivery or non-delivery due to the incorrect or incomplete shipping address details provided by you.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. For replacement , there will be a shipping and handling fee of US$10 per item or higher, depending on where you live and other factors. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns & Refunds
Please visit the site below for returns and or refunds https://support.buysoloforce.com/hc/en-us/sections/360005284219-Returns-Refunds
Or submit a teicket https://support.buysoloforce.com/hc/en-us/requests/new